FAQ

You’ll need to become a member of Belper Community Transport.
(Please see the sections below on eligibility and how to become a member.)

Any individual or not-for-profit organisation within the DE56 postcode area can use the service if they:

• Need assistance getting to appointments, shops, or social events
• Have mobility difficulties
• Don’t drive or are currently unable to drive
• Have limited access to public transport or a limited local service

You can apply for membership in the following ways:

• Via our Customer Membership Page (linked to the Booking Page)
• Call us on 07928 376697 and speak to one of our Admin Volunteers
• Email: info@belpercommunitytransport.org
• Or make a request using our Contact Us form at the bottom of any page

Membership costs:

• Individual: £25 per year
• Group: £100 per year

When joining, you’ll agree to our Data Privacy Policy, which is available:

• On our website
• By phone (07928 376697)
• Or by emailing info@belpercommunitytransport.org

We support anyone living in or based within the DE56 postcode area.

Our vehicles are available to book seven days a week, subject to volunteer driver availability.
Vehicles can also be self-driven (see “Can people self-drive?” below).

You can book in any of the following ways:

• Via the Booking Page on our website (membership required)
• Call: 07928 376697
• Email: info@belpercommunitytransport.org
• Or use the Contact Us form at the bottom of each page

Office hours: Monday to Thursday, 10am–4pm

We ask for at least 24 hours’ notice if you need to cancel, so we can inform our volunteer drivers.
Please call or email using the contact details above.

If no cancellation notice is given, we reserve the right to apply a cancellation charge.

Ideally, please book at least three working days in advance so we can coordinate with our volunteers.
We’re happy to take bookings further ahead, and all reservations are handled on a first come, first served basis.

Our vehicles are charged at £6 per hour, including travel time to and from our car park at The Coppice in Belper to your pick-up point.
For journeys over 50 miles, there’s an additional 30p per mile charge.

Members are invoiced monthly (by their chosen method).
Payments should be made by BACS, using your invoice number as the payment reference.

We’re here to help with a wide range of transport needs, including:

• Medical appointments and hospital visits
• Shopping trips
• Social or family events

Our Wheelchair Accessible Vehicles (WAVs) can carry up to four passengers plus a driver in addition to one wheelchair user — perfect for family outings.

People can hire for self-drive our electric Nissan Leaf and our Ford Tourneo WAVs.

Drivers need to be over 25 and have less than 7 points on their licence.

Training in the use of the Wheelchair Accessible vehicles is required (to meet insurance requirements) and will be supported by our volunteer drivers.

Vehicles will be fuelled/ charged to support local journeys (see note on mileage surcharge above). If you are planning a longer journey, please advise at time of booking to ensure we can charge/ fuel the cars in readiness.

If self-driving, please return the vehicles in a reasonable clean condition internally.

When hiring the electric vehicle, please leave it charging.

Belper Community Transport is funded by grants from a number of local organisations (see our Funders page). 

Researching and applying for funding is time consuming and very challenging work. Therefore, we really welcome donation. If you would like to donate, you can do this in the following ways 

Paypal on Facebook (info@belpercommunitytransport.org)

Cheque to Belper Community Transport to our Treasurer, Mr Paul Terry, 121, Belper Lane, Belper, DE56 2UH. 

If you would like to contribute by BACS please contact us for the bank details at info@belpercommunitytransport.org. 

Please think of our vital service when you make your will, too.  

Belper Community Transport is run by volunteers; drivers are our backbone. However, we also need volunteers to support bookings as well as publicity. We also benefit from people with suitable experience to support running and administration of Belper Community Transport as a Community Interest company. 

If you would like to volunteer, please contact us via our volunteer’s page.

Alternatively, you can call 07928 376697 and speak to one of our Admin volunteers.

Email info@belpercommunitytransport.org

Or make a request on our contact us! Form at the bottom of each page.